Refund policy
Introduction
At mandl-crafts.com, we aim to ensure you are delighted with your purchases. We understand that sometimes an item may not be what you expected, so if you are not entirely pleased with your purchase, we're here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging with all tags intact. You will need to provide a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please note, it may take up to 7 days for your bank to process the refund and credit your account. mandl-crafts.com is not liable for any bank charges that you may incur during the refund process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Order Edits
If you would like to edit your order, please contact us within 2 hours of placing your order. After the initial 2 hours we will not be able to edit your order.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Lost parcels
If your parcel is lost in transit, we will gladly replace it and ensure that your order reaches you, this is providing the correct address is selected at checkout. If you do not want the parcel replaced, we will have to wait 30 days before refunding the order if the parcel finds its way to you and is delivered. Our customer service team will check on your order regularly during the two weeks to track its progress and provide you with accurate information.
No Restocking Fees
There are no restocking fees charged on any returns.
Simple Return Process
Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at info@mandl-crafts.com to kickstart the process.
Return address
1510 Pebblestone Ct, Allen, TX, 75002, United States
Order Modifications and Cancellations
We understand that circumstances may change, which is why we offer a 30-day window for order modifications or cancellations. Simply reach out to us, and if your order hasn't entered the fulfillment process, we'll accommodate your request without any hassle.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Business Address: 1510 Pebblestone Ct, Allen, TX, 75002, United States
Phone: +1 (267) 825-3993
Email: info@mandl-crafts.com
Business Hours: Our customer service hours are from 9 :00 AM to 5:00 PM, Monday through Friday, (GMT-06:00) Central Standard Time
Order Cut-off time: 5 PM
Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page.